Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best : improve the world around us.We are currently looking for a German-speaking Customer Care Specialist to join our Contact Centre team in the Vacuum Product Division of Agilent. This is your chance to be part of a successful team of multi-lingual and trained Customer Care technicians who are delivering day-to-day online support services for Agilent’s Vacuum customers in EMEA. Find more about our innovative and groundbreaking Vacuum solutions here.In this position, you will be responsible for understanding customers’ problems, recommending solutions to meet their needs and providing remote technical support to clients located in Europe (and especially Germany & Austria) using remote diagnostic capabilities.Your main responsibilities will be :Diagnose remotely customer technical issues on vacuum products - hence resolving customer issues and providing consultation on use of Agilent’s productsPerform routine customer technical and non-technical support duties using prescribed procedures.Comply to company processes, including complaint handling that support Agilent's goal of providing extraordinary customer supportPredict parts required for repairWork closely with field and repair centre teamsWork on non-technical support assignments with clearly defined objectivesLeverage post sales interactions with customers to probe and qualify further revenue opportunities, book transactional sales opportunities, and provide highly qualified leads to salesThis role is based in our Leinì offices (Torino). We can offer flexibility and the possibility to work from home (hybrid model) some days per week according to business needs.QualificationsFull proficiency in both German and English, and at least basic level of Italian.A technical / engineering degree would be a strong advantage but is not mandatory.Any experience in customer support / service and SAP is a plus.Computer literacy, especially with MS office tools.On a personal level, you are service & customer minded, organised and naturally curious. You also have great communication skills to interact with many internal partners and clients. You enjoy solving problems and working both autonomously as much as part of a team.Note that Agilent will provide all the technical training on our Vacuum solutions and development opportunities for you to become the best in your field!Other than great training opportunities, Agilent offers :An opportunity for you to make a significant impact in an extraordinary company and develop your skills.A role among passionate colleagues, in a growth orientated and inclusive environment. You will discover a caring and fast‑paced environment, built on integrity, sharing and trust.Career development opportunities in an international company.Competitive compensation and benefits package.Work‑Life‑Balance programs.Permanent contract in a fast‑growing global company.Company pension scheme.Private health care.Additional DetailsThis job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
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