German Customer Service Specialist – LJ Global Horizon
We are seeking a Customer Service Specialist fluent in German and English to support clients using our digital marketing, online presence, and website design tools. The successful candidate will assist customers with inquiries related to digital marketing, online presence, and website design tools.
Base pay range
Location: Lisbon, Portugal
Employment Type: On-site
Start Date: 8 January 2026
Position Overview
This role requires strong communication skills, a genuine interest in digital marketing/web design, and the ability to deliver high‑quality support in a dynamic, customer‑focused environment.
Work Schedule
Monday to Friday 06:00 to 22:00 (rotational shifts)

Two consecutive days off: Saturday and Sunday
Uber reimbursement up to €25 per day for early shifts starting at 06:00 to support commuting

On‑site Presence
On‑site presence in Lisbon is required.
Contract Type

CDD – 6‑month fixed‑term contract

Compensation Package

Competitive base salary + performance bonus
Shared accommodation provided
Meal allowance per working day

Candidate Requirements (Mandatory)

Has experience or solid knowledge in digital marketing and/or web design
Is enthusiastic and passionate about the digital/web environment
Is fluent in German and proficient in English
Demonstrates strong problem‑solving skills and customer‑service orientation
Is comfortable working in rotating shifts (within daytime hours)

Key Responsibilities

Provide customer support for clients through multiple communication channels
Assist users with website creation tools, digital marketing features, and account‑related inquiries
Troubleshoot issues related to website setup, functionality, and optimization
Guide customers in best practices regarding web presence and digital marketing strategy
Ensure accurate documentation of cases and adherence to internal processes
Collaborate with internal teams for escalations and product improvements
Maintain a high level of knowledge about platform features and updates

Why Join the Team

Opportunity to work in a creative, tech‑driven environment
Exposure to digital marketing and web design industries
Competitive salary + performance incentives
Weekends free (Saturday & Sunday off)
Support for commuting during early shifts

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