We are looking for a passionate and experienced General Manager to lead a 4 star hotelon the island of Murano. He/she will be responsible for the overall performance of the property, ensuring operational excellence, financial results, and team development while reinforcing the positioning of the hotel as a vibrant lifestyle destination in the Venetian market.This is an exciting opportunity for a leader with strong operational and commercial acumen, who can inspire teams, foster a culture of authentic hospitality, and drive guest satisfaction while maintaining a strong link with the local community of Murano.Key ResponsabilitiesOPERATIONS & BUSINESS LEADERSHIPOversee all hotel operations, ensuring seamless service and consistency with the brand standards.Manage property financials, including budgeting, forecasting, P&L analysis, and long-term planning, with a focus on both profitability and asset value preservation.Develop and execute business strategies tailored to the competitive landscape of Venice and Murano, driving revenue growth and market share.Ensure the hotel is well-maintained and that investments in facilities reflect both guest expectations and ownership priorities.Lead the capital planning process, ensuring efficient use of resources for property improvements.Implement technology and digital tools (PMS, RMS, guest engagement platforms) to optimize operations and enhance the guest journey.Guarantee full compliance with local labor laws, safety regulations, and brandpolicies.GUEST EXPERIENCE & COMMUNITY RELATIONSChampion the delivery of unique and memorable guest experiences, monitoring feedback and implementing continuous improvements.Promote a culture of authentic, personalized hospitality that reflects the spirit of Venice and the craftsmanship of Murano.Develop strong relationships with local partners, artisans, and institutions to position the hotel as an active participant in the cultural and social life of Murano.Advocate for sustainable practices that respect the lagoon’s fragile environment and contribute to responsible tourism.PEOPLE & CULTURELead, inspire, and develop a diverse team, creating a workplace culture rooted in inclusivity, respect, and accountability.Attract and retain top hospitality talent, ensuring strong leadership pipelines for the future.Provide coaching, training, and mentoring opportunities to strengthen colleagues’ skills and align them with the brand values.Foster open communication and cross-departmental collaboration to achieve shared goals.Ensure colleagues are engaged, motivated, and proud to represent the hotel as brand ambassadors.RequirementsProven experience as a General Manager within lifestyle, upscale, or urban hospitality, ideally with at least 3 years in the role.Strong knowledge of hotel operations with a balanced expertise in both Rooms and F&B.Demonstrated success in budgeting, P&L management, revenue optimization, and forecasting.Excellent command of English and Italian, both spoken and written; additional languages will be considered an asset.University degree preferred, ideally in Hospitality Management or related fields.Strong interpersonal and negotiation skills, with the ability to manage relationships with ownership, corporate stakeholders, and local partners.Leadership skills with a proven ability to coach, mentor, and inspire teams.Passion for hospitality, with cultural sensitivity and an appreciation of Venice’s and Murano’s unique identity.Flexibility and resilience to thrive in a dynamic, international, and highly competitive market.
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