OverviewFulfillment Operations Manager (Warehouse Onsite) - Mandarin speaking. We are seeking an Operations Manager to join our client's Europe Fulfillment Operations team, responsible for day-to-day operation management of fulfillment in Italy.Note: The main work location for this role will be at our client's warehouse near Milan (~1-1.5 hours from Milan city center) at least 3 days per week; the role requires full-time onsite work.We are an outsourcing company with clients in Europe, USA and Asia, supporting a social media video content platform for creating and sharing short lip-sync, comedy, and talent videos.The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion.ResponsibilitiesManage and control performance and capacity of External Fulfilment Logistics providers (3PL).Monitor and analyze customer experience and operation performance; maintain and develop KPIs and SLAs with 3PL in a dynamic growing environment.Lead the conceptualization, design, and implementation of forward-thinking solutions addressing supply chain and logistics challenges with a focus on efficiency, speed, scale, and predictability.Collaborate across teams to gather and define comprehensive business requirements, ensuring solutions meet the specific needs of supply chain and logistics operations.Manage relationships with multiple internal customers within the third-party facility and cross-functionally across the organization.Identify improvement opportunities related to cost and quality of services; create documented business cases, present to peers and leadership for approval, and provide ongoing project management.Collaborate with systems teams to create and refine capability roadmaps for new technologies, tools, and systems required to implement proposed solutions.Drive development of innovative solution designs using industry best practices and emerging technologies to address operational challenges.Minimum QualificationsBachelor's degree in Logistics, Operations, Industrial/Mechanical Engineering, Business Administration, or a related field.5 years of experience in logistics operations and at least 3 years in e-fulfillment.Solid working experience and relationships with fulfillment service providers.Fair understanding of eCommerce logistics operations (data integration, fulfillment warehousing, first-mile pickup, parcel sorting, middle-mile, courier delivery, returns, import clearance).Proficiency in oral and written English and Italian to support daily operations management.Able to work full-time onsite at the fulfillment center.Fluent in Mandarin Chinese to support global selling business operations.Preferred QualificationsOperational leadership experience in a fast-paced, process-driven environment.Strong problem-solving skills to identify, assess, and mitigate risks and drive solutions.Excellent analytical skills to use data to identify and address risks or issues.Good project management skills; knowledge of Lean techniques such as Kaizen or Six Sigma.Additional InformationSign-ins and referrals are available for job alerts and related roles.
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