Job DescriptionAs Front Office Shift Leader, you will join a team consisting of 5 team members including yourself. You will be responsible for coordinating the daily activities of your shift, supporting and guiding the operational team, and ensuring that every guest has a memorable experience from the moment they arrive.You will work closely with the Front Office Supervisor and other departments in a dynamic, international, and professional environment. During your shift, the Front Office Shift Leader serves as a visible and present point of reference, keeping a close eye on everything happening in the lobby : anticipating guests' needs, constantly assisting them, and ensuring that the hotel's spaces are always welcoming and tidy according to our service standards.Reports to : Front Office SupervisorMAIN DUTIES AND RESPONSIBILITIESOversee and support daily front office operations during your shift.Coordinate and assist the agent team with guest check-in, check-out, and during their stay.Ensure that Borgo Pignano's service standards are consistently met.Handle Guest Assistance and Guest Relations activities calmly and professionally.Promote a collaborative and team-oriented approach.Monitor the correct management of cash and administrative activities and guarantee compliance with GDPR.Provide constructive feedback to the team and support the training of new colleagues.Verify the preparation of daily activities and ensure proper communication between shifts.Collaborate with all departments to ensure a coordinated and seamless service and to guarantee full attention to special requests and VIP guests.Contribute to maintaining a positive, professional, and respectful work environment.Oversee compliance with security procedures and manage any emergencies according to company standardsYour direct supervisor will assign you additional tasks as neededQUALIFICATIONSRequirement: English : C1 ,Italian : C2. A third language is a plusPrevious experience of at least 2 years in a similar role within a luxury hotel or resort is preferreReferencesProficiency in hotel management systems ( Opera Cloud) and Microsoft Office Suite.Flexibility to work shifts, including evenings, weekends, and holidays.OUR OFFERFixed term working contract of 8 months as from April 2026 according to CCNL Settore Turismo (Federalberghi) .Staff well-being initiatives and events to promote collaboration and inclusionTraining activities and rewards linked to quality of serviceStaff canteenUniform and uniform cleaning5 / 7 working daysNo lodging facilitiesInvia il tuo CV completo di fotografia e di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016 / 679 – GDPR e saranno utilizzati esclusivamente per la selezione in corso. L’offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903 / 77 e 125 / 91. Non verranno prese in considerazione candidature che non rispecchino i requisiti richiesti
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