Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.
SHG operates over 81 venues in 25 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.
From the Sunset Hotels & Resorts division, we are looking for a passionate Front Office Manager for METT Milan Torre Velasca, our new Residences & Suites project located in the iconic Torre Velasca, in the heart of Milan. This role will lead the Front Office team in delivering outstanding guest experiences from arrival to departure.
Main responsibilities

Oversee all front-of-house operations, ensuring a seamless, welcoming, and efficient experience for our guests.
Lead the Front Office team in providing personalized, high-quality service, in line with luxury hotel standars.
Manage guest arrivals, departures, in-stay interactions and special requests
Supervise reservations, check-ins, check-outs, and daily financial transactions
Ensure smooth communication between departments to meet guest needs
Resolve guest concerns with a proactive and empathetic approach, ensuring highest leve lof satisfaction.
Train, schedule, and motivate the front office team, fostering a dynamic and positive work environment.
Promote upselling opportunities to enhance guest satisfaction and revenue
Maintain full knowledge of the hotel, its offerings, and local experiences
Ensure compliance with safety procedures and operational standards

Qualifications

Bachelor’s degree in Hospitality, Hotel Management or a related field
Minimum 3 years of proven experience in a Front Office leadership role within 5
luxury hotels or lifestyle hospitality
Experience in luxury Suites & Residences operations will be considered an asset.
Fluency in English and Italian; additional languages are a plus
Strong organizational, problem-solving, and team leadership skills
Genuine passion for delivering outstanding guest service and personalized experiences
Solid knowledge of PMS systems and front office operations

Benefits

Competitive Salary.
Discounts Across Sunset's Venues and More : Experience the Sunset lifestyle to the fullest with exclusive discounts at all our venues and beyond.
Career Growth Opportunities : Your professional journey is our priority. Elevate your career with tailored growth opportunities that align with your ambitions.

You can learn more about our company : https://www.metthotelsandresorts.com/milan/ & https://www.sunsethospitality.com/
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