Join to apply for the Front Office Agent role at Hilton.
As Front Office Agent, you will take part in daily Front Office operations and work with customers and guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office Agent is responsible for managing the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:
Responsibilities

Ensure accurate and efficient running of reception including check‑in/out procedures
Respond to guest queries in a timely and efficient manner
Keep the Front Office Manager and Reception Supervisors fully aware of relevant feedback from guests and other departments
Demonstrate a high level of customer service at all times
Understand thoroughly all hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up‑selling techniques to promote hotel services and facilities
Apply proper procedures for accepting foreign currencies, credit cards, and cash in accordance with the hotel credit policy
Answer switchboard calls, as required
Ensure all guest deliveries and messages are received effectively and efficiently
Act in accordance with fire, health and safety regulations and follow the correct procedures when required
Follow and adhere to company brand standards when working with front‑of‑house equipment and property management systems
Attend appropriate training courses, when required
Assist other departments wherever necessary and maintain good working relationships with team members

Qualifications

Previous experience in a customer‑focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
Knowledge of the OnQ System

About Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. We are dedicated to continuing our tradition of exceptional guest experiences across our global brands.
Work Locations
Hilton Rome Eur La Lama
Schedule
Full‑time
Brand
Hilton Hotels & Resorts
Job
Guest Services, Operations, and Front Office
Seniority level
Entry level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Hospitality
Referrals increase your chances of interviewing at Hilton by 2x.
Sign in to set job alerts for 'Front Office Agent' roles.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr