Responsibilities

Coordinating and supervising all the Front Desk operations, according to the company standards and procedures, maintaining high standards at all times and fostering a culture of development, high performance and guests’ satisfaction.
Maximizing suites and rooms revenue and occupancy by monitoring rates and availability.
Scheduling Front Office Team shifts.
Maintaining excellent professional relationships with all the guests, department managers and other colleagues, assuring accurate communication of all relevant information and guests’ requests to all departments.
Personally welcoming VIP guests and habitués, anticipating their demands and needs.
Preventing and managing guests’ complaints.
Assuring adherence and compliance to all legislations and company standards, performing follow-up if required during or after internal and external audits.
Assuring a very high level of personal hygiene, behaviour and grooming standards of Front Office team.
Supervising cash accounting (payment of guest bills).
Providing top quality service culture in compliance with company standards (timely responding to requests, efficient and courteous check-ins, check-outs…).
Supervising guests’ incoming and outgoing correspondence (messages, e‑mail, etc.).
Performing other reasonable duties as required by the general manager.

Requirements

Minimum 3 years of work experience preferably at a high‑level resort in the same role.
Strong and proven cashiering experience of point‑of‑sale systems.
Strong supervisory and managerial skills with a hands‑on approach and lead‑by‑example work style.
Italian and English confidence are mandatory; German language skills minimum B1 are also required.
High confidence with Microsoft Office Suite.
Confidence with resort management software such as Sihot/Protel or others is preferable.
Customer centricity, project management, high attention to details, problem solving, punctuality, proactivity, flexibility, stress management and team building skills are a must.
High commitment to delivering exceptional guests service with a true passion for the hospitality industry.
Personal integrity, with the proven ability to work in an environment that demands excellence, time and energy.
Ethical approach to work.
Legal right to work in Italy.

Offer

Full‑time and permanent labour contract according to C.C.N.L. Settore Turismo with high level compensation.
Staff house in the middle of the center of Salò.
Canteen and breaks.
High level learning activities.
Family & Friends discounts in the resort.
Discount on SPA services.
Strategic position (just 1 km from the resort to Salò beaches, ferries pier, historic center and promenade).
Career opportunities in a successful and international group.

Referrals increase your chances of interviewing at DSR Hotel Holding GmbH by 2x.
Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Management and Manufacturing

Industries

Hospitality

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