OverviewE.ON Energia S.p.A. | Permanent | Full time | Milano - The new E.ON is one of the strongest operators of European energy networks and energy-related infrastructure, as well as a provider of advanced customer solutions for more than 50 million customers. With a total of over 75,000 employees we are represented in 15 countries. This makes us ideally positioned to help drive Europe's energy transition. By focusing on two sustainable growth areas and with the acquisition of innogy, E.ON fully commits itself to the fundamental transformation of the energy world. As one of Europe’s largest energy service providers we will actively drive the energy transition in Italy and Europe. Combining the expertise of both companies will also make E.ON a pioneer in developing new and innovative energy solutions and attract the brightest minds in the energy sector.- E.ON in Italy is one of the main energy operators concerning the sale of energy solutions, with over 900,000 customers. In line with the strategic positioning of the Group, E.ON Italia focuses on the proposal of competitive energy products and services capable of responding to the new needs of consumers for a smarter and more efficient use of energy.RoleWe are looking for aFront-End Technologies Architect in our Innovative & Enterprise Architecture team based in Milan, within the IT head office. The Team is responsible for the definition of the architectural technologies and design solutions within new projects, to keep the overall governance of the Italian landscape in alignment with the Group IT strategy and to design and implement the integration flows required by the business processes needs.The main areas where the role is expected to work defining the architectural designs refer to Salesforce CRM processes and technology, document and contract management, omnichannel communication and customer facing portal integration.ResponsibilitiesDefinition of architectural, technical and integration needs to be included in the Request for Proposal during tender processes and of technical evaluation criteria during final evaluationProcess / flows diagrams during project analysisIdentification of issue sources and corrective initiatives during incident management processStudying global architectural principles, integration based on local scope, definition of architectural best practices to be used in the front-end and CRM domainsDiscovering new technologies and solutions that might fit better with E.ON needs within the Group team of Architects or externally in the MarketVerifying and validating Systems Integrators developments in order to be compliant with Salesforce data model and standard capabilitiesKeeping the Central Architectural and Processes Library updated with the changes designed for High Level or Process / flows analysisSalesforce: CRM processes with a special focus on Salesforce Industries cloud, commodity and solutions catalog, Field Service, Sales & Support cloudDocument Management platforms and processes on contract management, digital sign, archivingOmnichannel architectures for inbound / outbound communicationsExternal customer portal integration with CRM and backend systemsImplementation of DevOps methodology on SalesforceQualificationsBachelor in computer science or equivalentExperience in the Architect role at least 2-3 yearsKnowledge as Solution Architect in SalesforceKnowledge of Project Management methodology with proven experience in small projectsKnowledge of Business Process Model and Notation (BPMN)Fluency in Italian and English both written and spokenMain Integration Pattern knowledge (REST and SOAP APIs, Event Driven)Optional:Specific Technical certifications (e.g. Togaf)Knowledge of Utilities Market processes for commodities and energy solutionKnowledge of Agile methodologyPersonal experience as DevOps developer or knowledge of DevOps methodology / toolsOptional :DetailsContract type: PermanentWorking time: Full timeCompany: E.ON Energia S.p.A.Function area: IT Strategy & ArchitectureLocation: Milano, IT
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