The Front Desk Manager owns each guest interaction, ensuring a seamless and memorable experience. As a key member of the Guest Relations Department, the Front Desk Manager acts as the liaison between the Front Desk Team and all Hotel and Marine Departments, proactively anticipating guest needs and expectations.The ideal candidate must possess outstanding hospitality, communication, leadership, and organizational skills, along with effective decision-making abilities. Attention to detail is crucial, as the Front Desk Manager is fully responsible for fostering a high-quality, personalized guest experience, including leadership of the team, financial oversight, training, and handling escalated guest interactions.**Qualifications:**Shipboard employment; must have over 4 years of experience as a Front Desk Manager or General Manager in a boutique or 4–5-star hotel.Experience handling 100+ guests in a 4–5-star hotel setting.Supervisory experience with 30+ team members in Guest Services.Ability to work under pressure.Conversational proficiency in additional languages such as Spanish, Italian, Portuguese, French, or German is preferred.**Essential Duties & Responsibilities:**Adhere to Celebrity Cruises WAYS standards, Standards of Excellence, health guidelines, KPIs, and safety policies.Maintain professionalism and emergency readiness in all Front Desk operations, representing the brand and providing impeccable service to guests and crew.Resolve issues efficiently, oversee team development, foster financial health, and ensure guest satisfaction.Monitor metrics such as guest counts, desk volume, and interaction quality.Manage inventory, program access, and maintenance requirements.Ensure accuracy in financial transactions and cash handling.Respond professionally and empathetically to escalated guest concerns.
#J-18808-Ljbffr