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Position Summary: As a Front Desk Associate at Planet Fitness, you will be the first point of contact for members and guests, delivering exceptional customer service while maintaining a clean, welcoming environment.
Key Responsibilities

Greet members and guests in a friendly and professional manner.
Assist members with inquiries about membership options, policies, and gym services.
Check-in members as they arrive, maintain an organized front desk, and handle membership‑related transactions.
Ensure the front desk and surrounding areas remain tidy; maintain locker rooms and bathrooms.
Educate potential members about the benefits of joining Planet Fitness and encourage sign‑ups for memberships and services.
Collaborate with team members and management to achieve club goals and ensure excellent customer service.

Qualifications

Previous customer service experience preferred.
Strong communication and interpersonal skills.
Basic computer skills.
Positive attitude with a passion for helping others.
Ability to work in a fast‑paced environment and manage multiple tasks.
Flexible to work evenings and weekends.
High school diploma or equivalent.

Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industry
Wellness and Fitness Services
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Location: Naples, Campania, Italy.
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