DescriptionAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek – so they can do what they do best : improve the world around us. Information about Agilent is available atWe are seeking a French-speaking Customer Service Representative to join our international team at the Customer Operations Center within Agilent's Vacuum Product Division , located in Leinì . In this role, you will work with clients based mainly in France and Italy , but also with our sales, collections and service delivery teams to provide customers with the right service at the right time.Your main responsibilities will be :Interfacing with customers to provide accurate information, solve problems, and serve in a variety of pre-sales and post-sales functions via phone / email and chat.Serving as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics, collections and service delivery to resolve customer inquiries.Processing orders, formal quotes and invoices for customers where accuracy and responsiveness are critical.Managing and coordinating the end-to-end customer experience by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and compliance requirements.Supporting internal customers in areas including order fulfilment, customer requests, product changes or returns, systems and process navigation, accounts receivable collections, troubleshooting problems, and contract issues / administration.Identifying and communicating process improvement opportunities to management.Keeping up to date on cross-functional sales, marketing and promotion programs to administer these accordingly.Performing routine administrative customer service duties.This position is based at our Leinì office near Torino, where we offer a hybrid work model : three days on-site and two days working from home each week.QualificationsWe are looking for a motivated individual with the following background :Full proficiency in French, English, and Italian.Any experience in customer support / service and is a plusComputer literacy, especially with MS office toolsOn a personal level, you are customer focused and proactive . You enjoy working both autonomously and as part of a team . You also have great communication skills to interact with many internal and external partners. Whilst being flexible and adaptable, you have also a structured approach and planning, organizational and time management skills. Finally, you are able to think logically and to deal with numbers with ease.We offer :Permanent ContractAn opportunity for you to make a significant impact in an extraordinary company and develop your skillsA role among passionate colleagues, in a growth orientated and inclusive environment. You will discover a caring and fast-paced environment, built on integrity, sharing and trustCareer development opportunities in an international companyCompetitive compensation and benefits package (company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance)Work-Life-Balance programsWe will make sure you get all the training and development opportunities you need to become the best in your field!Additional DetailsThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at : Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: NoShift: DayDuration: No End DateJob Function: Customer Service
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