We are looking for a Freelance Trainer with Automotive Industry experience for upcoming training and coaching projects with leading premium and luxury brands.Who We AreFounded in 2006, CXG is a global customer experience agency specializing in the premium and luxury industries. We serve over 200 luxury clients with a multicultural team of 250+ professionals.Our mission is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.We are passionate about delivering impact. Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.Role SummaryAs a freelance trainer, you will collaborate with our team on a project basis to deliver high-impact learning experiences that drive real change on the ground. Depending on project needs, your responsibilities may include :Understanding our clients’ learning objectives and tailoring training to their brand and business needsLiaising with Project Managers and internal teams to align on training objectives, content, and schedulesSupporting the design and development of impactful training programs and materialsDelivering engaging training sessions both in-person and online (e.g., retail programs, workshops, coaching)Creating a vivid and dynamic learning environment to inspire mindset shifts and develop practical skillsUsing a mix of methodologies such as discussion, demonstration, storytelling, and gamification to drive engagementProviding coaching support (on the floor or remotely) to reinforce learning and elevate performanceWhat you will bring along :Strong background in luxury retail with a focus on service excellence and customer experience in the automotive industryA minimum of 5+ years of experience in service excellence, customer experience (CX), and trainingExpertise in conducting classroom training, workshops, and on-field coaching, covering topics such as customer experience mindset, emotional selling, service excellence, and clienteling / CRM for retail frontline teamsProven experience in delivering engaging and interactive learning activitiesExcellent communication skills, with proficiency in Italian and EnglishAbility to develop training materials and activities is a plusJ-18808-Ljbffr
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