Field Service Representative (m/f/d) - Center South Italy
The Field Service Representative maintains the integrity of the CSA registered mark by conducting factory inspections and safeguarding ongoing conformity of products bearing the CSA Mark.
Overview
CSA Group is a global leader in testing, inspection and certification. Headquartered in Canada with a global footprint of more than 30 labs and offices across Europe, Asia and North America, we test, inspect and certify a wide range of products to meet safety, performance and environmental requirements.
Responsibilities

Conduct factory inspections at CSA authorized factories (remote and on-site). Select representative product samples to audit; determine if samples comply with all applicable standards and Certification report; review quality control and testing documentation.
Prepare Factory Inspection Reports (FIR), Initial Factory Evaluation (IFE) reports, and consumer product evaluation reports to document inspection findings per procedures and work instructions.
Review previous FIRs to determine if deviations have been corrected.
With supervision, determine satisfactory corrective action and time frame to implement changes; assess whether non-compliance warrants stop shipments, re-investigation or removal of CSA mark and take appropriate action.
Maintain contact with clients by following up, providing information, and responding to inquiries.
Keep current on new services available and communicate these to clients as necessary; assist clients with updating their records (address, company name, etc.).

What We Expect

Electrical, Mechanical or Chemical Engineering or Associate Degree
Licensed Electrician with related experience
Bachelor’s Degree in Engineering
2+ years of industry-related experience is an asset
Ability to work remotely and independently (home office)
Strong communication and conflict resolution skills
Ability to read and interpret engineering drawings and test data
Ability to use calibrated measurement instruments, high voltage test equipment and hand tools
Ability to manage multiple inspection files and changing schedules with supervision
Working knowledge of laboratory instrumentation and procedures related to factory inspections
Good English communication skills (oral and written); knowledge of an additional European language is welcome
Ability to travel as needed and/or with short notice (up to 75%)

What We Offer

An interesting and highly varied job
Possibility of remote working and flexible hours
Fitness & health program for work-life balance
Company pension scheme
Permanent employment and a secure job for the years to come
Benefit package

Equal Opportunity

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.

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