Join to apply for the Field Service Engineer role at bioMérieux.Get AI-powered advice on this job and more exclusive features.Primary Purpose and Overall Objective of the JobThe Field Service Engineer provides field technical support & services, including installation, preventive and curative maintenance, and field actions at all stages of instrument lifecycle management to secure and optimize lab products within the IVD North Italy Market.Main AccountabilitiesPerform procedures associated with installing, repairing, and maintaining assigned instruments, ensuring follow-up and customer satisfaction.Detect opportunities for service contracts with private labs, hospitals, or industry in collaboration with the commercial team.Respond to internal & external customer inquiries and ensure compliance with regulations through timely and accurate documentation in the ERP system.Manage spare parts inventory according to quality guidelines.Handle complex maintenance autonomously.Serve as a referent and advisor in key strategic areas at all stages of the commercial process.Support and collaborate with support teams (maintenance, L2 support, etc.) as a specialist.Handle field actions in other subsidiaries, clusters, or distributors.Coach peers and newcomers on new systems.Studies and ExperienceBachelor’s or Master’s degree in engineering (electronics, computer sciences, biotechnology) with 3-5 years of experience in a similar role is required.Skills and QualificationsCustomer and solution-oriented mindset.Organized, rigorous, and autonomous.Strong customer service skills, analytical and synthesis mindset, availability, and agility.Professional background as a technician in life sciences or industry.Ability to handle CRM systems (reporting and dashboards).LocationBased in Milan with the ability to travel throughout North Italy.Availability to travel approximately 90% of the time; this is a field-based role.Additional DetailsSeniority level: Mid-Senior level.Employment type: Full-time.Job function: Information Technology.
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