About Afimilk
Afimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting‑edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality.
Summary
As a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance, and support of advanced dairy technology systems on farms. You will work directly with farmers to ensure smooth operation of Afimilk products, troubleshoot any issues, and provide training on system use. The role requires a strong background in technical problem‑solving skills, and a customer‑oriented approach. Experience with agricultural or dairy farming equipment is an advantage, but not required.
Responsibilities

Provide Tear 2 remote and onsite technical support within the Czech Republic area and from time‑to‑time other EU locations
The position will require extensive travel
Participate in Global Support team training and seminars overseas
Provide remote & onsite support according to EU support manager
Proactive monitoring on system performances (remote & onsite)
Provide technical training and information updates to Afimilk dealer technicians
Cooperation with the dealers and Afimilk sales team to maximize sales opportunities
Support activity reporting in the Afimilk CRM system
Escalation to tier 3 following the SLA defined by the HQ
Provide technical support to customers outside of North Italy when needed
Receive full responsibility for Synergy technical support within 6 months from start of onboarding

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