OverviewJoin to apply for the Field Service Engineer- North India role at Siemens HealthineersJoin us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Job SummaryCompletes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.ResponsibilitiesThe Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customers servicing and repairs needs ensuring that our customers’ equipment operates efficiently at all times.The FSR is responsible for troubleshooting, repairs, installs, upgrades and performing preventative maintenance on all VMS equipment according to instructions and company guidelines.Each FSR operates in a designated field service territory and represents VMS which requires a high level of professional communication with their team, customers, management, sales and other technical support.Applicable To The Oncology Systems Business Only:Position must have full access to VMS client sites to perform the essential functions of this position.Many VMS clients require VMS employees and representatives to meet certain “Vendor Credentialing” requirements before they will be allowed to have access to their sites.Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of VMS employment in this position.Troubleshoot, diagnose, and repair all VMS equipment within an assigned service territory, including preventative maintenance, installations and upgrades per VMS guidelines.Time Management - maintain a schedule to include preventative maintenance installations and upgrades as well as incoming customer calls/breakdown.Be able to assess urgency of customer request and follow-through to completion.Understand and recognize the need to escalate incidents when necessary or request additional assistance from more tenured representatives.Examine difficult customer issues, diagnose and resolve the issues and meet established customer service levels.Maintain effective territory management and expense control which includes timely completion and submission of field service reports and other required documentation according VMS procedures. Develop and maintain strong customer relationships through the use of strong written and verbal communication skills.Minimum Required Skills And KnowledgeComplete understanding and wide application of technical documentation, standards, principles, concepts and techniques in the field.Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.Sound knowledge of and sound professional experience with complex, multi-site, and multi-vendor customer sites.Knowledge of Server and Desktop computer hardware and operating systems and networking.Capable of performing Maintenance Release upgrades without supervision while providing oversight to other FSRs.Maintain certification statusProficient at defusing difficult customer situations.Education And ExperienceMinimum: HS Degree or EquivalentPreferred: Associate degree, technical /vocational training or military experience3 – 8 years of related experience in field service engineering.Who we areWe are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing.How we workWhen you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.To find out more about Healthineers’ specific businesses, please visit our company page here.As an equal opportunity employer, we welcome applications from individuals with disabilities.Data PrivacyWe care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.Beware of Job ScamsPlease beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.Agency ResumesSiemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesHospitals and Health Care
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