OverviewAgilent is a global leader in laboratory and clinical technologies. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. We provide trusted answers to scientists and clinicians and invite you to join our mission to improve the world around us. Information about Agilent is available at www.agilent.com.Every day, Agilent Field Service Engineers help our customers solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently.Join our dynamic organization to be a part of this rewarding and exciting work!In this role, you will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our liquid chromatography coupled with mass spectrometry (LC/LC-MS).ResponsibilitiesRespond to customer needs by providing repair, installation, upgrade and preventive maintenance activitiesContact customers in a timely manner and schedules service efficientlyConnect with manager and sales team to understand and meet customer needs and expectationsMaintain Agilent’s customer service reputation by aligning with all corporate policies and proceduresComplete administrative paperwork and computer reports promptly and accuratelyProvide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered – use the complaint handling system as requiredAddress customer requests for service and communicate proactively before, during and after serviceFor this role, you will be working remotely, combined with frequent travel to customer sites mainly in Emilia Romagna.QualificationsUniversity degree in Chemistry, Biochemistry, Biotechnology or similarHands-on experience with LC/LC-MS, either in a technical support role or as an end userFull proficiency in Italian and good level of English (especially reading & understanding)A valid driving licenseOn a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.What we offerPermanent ContractOutstanding company cultureCareer development opportunitiesCompany pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insuranceA position within an international organization with exciting opportunitiesWe will make sure you get all the training and development opportunities you need to become the best in your field!Additional DetailsThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: 75% of the TimeShift: DayDuration: No End DateJob Function: Services & Support
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