OverviewJoin to apply for the Field Service Engineer - Italy (Milan) role at Sungrow Europe.ResponsibilitiesTake ownership of dispatched customer issues.Support resources dispatched onsite by RFM during commissioning and on site services.Support the RFM/Project Manager during commissioning and site acceptance services.Deliver support and contribute service solutions for our customers.Perform all on site installation, commissioning, repair, maintenance and test tasks as well as upgrades or rework activities.Follow operational procedures, processes and practices as defined, documented and consistently applied.Follow the applicable health and safety instructions and regulations.Ensure up-to-date documentation, work instructions and processes for existing and coming service contracts and agreements.Support Europe Service Management by feeding back frequent and analytical service reports with each job and make suggestions for corrective activities.Support resources dispatched onsite (FSE and SP) by RFM during commissioning and on site services.Participate in the claim management and RMA process.Take care of service tools by ensuring an appropriate calibration process.Take on on-call duties, partly on weekends and nights.QualificationsEducation as Electrical Technician or Engineer. Knowledge of ACDC, Low/Medium Voltage and electrical conduits.Italian & English language skills at least on B2.Experience with Battery Storage solutions is beneficial.Experience dealing with customers in critical situations.Driving license is required.H&S training to access construction sites with electrical-specific training.Willing to work on-call duty and to travel (60%).Why us?The True Topic For This Decade Lies In Energy. We are leading the discourse and offer fitting solutions. Sungrow has a strong PV inverter R&D team and a broad product portfolio including energy storage, floating PV, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.Bonus payments: we agree on Smart KPIs with you, with a year-end bonus.A multinational team with European and cross-border collaboration.Possibility for technical and commercial knowledge enhancement in string inverters, central inverters, storage and related systems.Technical and commercial training at our headquarters in Germany and visits to the R&D facility in China.About UsWe are a green tech company with young creative minds and a mission: Clean Power for All. With 870+ GW of clean power installed worldwide, Sungrow continues to grow as a leader in solar inverters and energy storage solutions.
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