OverviewField Service Engineer (FSE) in Italy (locations: Bologna, Verona, Milan or nearby areas). The role involves direct client interaction, on-site installation, commissioning, maintenance, and support for electrical equipment and battery storage solutions.ResponsibilitiesTake ownership of dispatched customer issues.Support resources dispatched onsite by RFM during commissioning and on-site services.Support the RFM/Project Manager during commissioning and site acceptance services.Deliver support and contribute service solutions for customers.Perform on-site installation, commissioning, repair, maintenance and testing tasks, including upgrades or rework.Follow operational procedures, processes and practices as defined and applied.Follow applicable health and safety instructions and regulations.Ensure up-to-date documentation and work instructions for existing and upcoming service contracts.Support Europe Service Management by feeding back analytical service reports and suggesting corrective actions.Participate in the claim management and RMA process.Maintain service tools and calibration processes.Take on-call duties, including some weekends and nights.QualificationsEducation as Electrical Technician or Engineer; knowledge of ACDC, Low/Medium voltage; understanding of electrical conduits.Italian and English language skills at least B2.Experience with Battery Storage solutions is beneficial.Experience dealing with customers in critical situations.Driving license is required.Health & Safety training for access to construction sites with electrical training.Willing to work on-call and travel (approximately 60%).About UsWe are a green tech company focused on clean power and energy storage solutions, with global reach and ongoing R&D in inverter technology and storage systems.
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