Description
Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting‑edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life‑changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us.
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently.
Join our dynamic organization to be a part of this rewarding and exciting work!
In this role, you will be responsible for supporting our clients with on‑site installation, implementation, maintenance and delivery of customer training on our HPLC and GC systems.
Your main responsibilities will be to :

Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
Contact customers in a timely manner and schedules service efficiently
Connect with manager and sales team to understand and meet customer needs and expectations
Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
Complete administrative paperwork and computer reports promptly and accurately
Address customer requests for service and communicate proactively before, during and after service

This role combines remote work with regular travel to one of Agilent largest clients in Termoli, while also supporting further customers within the surrounding area or out of region. A company car will be provided for your convenience.
Qualifications
We are looking for an individual with the following background :

University degree in Chemistry, Biochemistry, Biotechnology or similar.
Practical experience with HPLC and / or GC , gained either through technical support or as an end user of these systems.
Preferred : 1–2 years of experience in liquid and / or gas chromatography within a pharmaceutical environment.
Full proficiency in Italian and good level of English (especially reading & understanding).
A valid driving license.

On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.
What we offer :

Permanent Contract
Company Car
Outstanding company culture
Career development opportunities
Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance
A position within an international organization with exciting opportunities

We will make sure you get all the training and development opportunities you need to become the best in your field!
Additional Details
This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at : Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required: 75% of the Time
Shift: Day
Duration: No End Date
Job Function: Services & Support
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