Role:
We are looking for a Field IT Technician with experience in IT desktop support and end users support at large multinational companies, in order to support our customers on site in the area of Milan.
Main tasks of the job are:

identify, diagnose, and resolve issues in computer hardware and software in systems such as Laptops, Desktops, Printers, Mobile devices, Tablets etc.
provide general deskside support, imaging / re-imaging PCs and laptops
coordinate with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
provide assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
provide smart hands and eyes support leaded by remote team for network devices and servers

Location: Milan area (availability to travel in the area is required - driving license needed)
Requirements:

Minimum 2-3 years previous experience in the delivery of IT support services, ideally within the field
Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM)
Confidence in addressing break / fix issues – Typically supporting PCs / Laptop
Experience in OS, Apps and H / W installation and troubleshooting depending on project products
Familiarity with ticketing system
Good English and fluent Italian
Availability to travel in the area of Milan
Driving license

Benefits:

Buddy program
Internal career development program
International job opportunities
Onboarding program
Staff discounts
Ticket Restaurant (Edenred, Sodexo, UP) / Meal Voucher

Be part of Us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place : 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
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