Facilities Operations Centre (FOC) Engineer, AWS
Job ID: 2845098 | Amazon Corporate Services Pty Ltd
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centres and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, network engineers, supply‑chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
About the team
Diverse Experiences: Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Key job responsibilities

Monitors the data centre Amazon facilities infrastructure platform
Serves as a Point of Contact for internal and external teams
Assists with the development of communication and escalation protocols designed to improve the team’s performance
Contributes to outage post‑mortem analysis
Ensures records are updated in a timely manner
Assists with coordination and communication during emergency recovery efforts
Assists with the development of tools that will enhance the team’s performance
Supports a 24x7 environment (shift work may require weekends and holidays)

Hold or be able to attain an Australian Government Security Vetting Agency clearance (see AGSVa).
Basic Qualifications

2+ years of Electrical or Mechanical Experience
1+ year of experience working with Building and/or Electrical Platform Management Systems
2+ years of Experience in Data Centre Engineering/Operations

Preferred Qualifications

3+ years’ experience working in a large‑scale data centre and 3+ years’ experience in a NOC or similar
Strong verbal and written communication skills and strong Microsoft Office skills (Word, Excel, Access)
Ability to maintain SLAs through proactive issue detection and reporting tools; ability to follow and complete support procedures, system documentation, issue‑tracking entries, root‑cause analysis, and complex problem‑solving skills

Acknowledgement of country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
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