The job description is quite comprehensive but can benefit from improved formatting for clarity and engagement. It currently uses HTML tags effectively but could be organized better for readability. Minor adjustments include adding spacing, consistent heading levels, and clearer separation of sections. Here's a refined version:Job DescriptionUMGC EuropeUniversity of Maryland Global Campus (UMGC) Overseas seeks an Evening Program Coordinator. The PC reports to and works with the Site Lead (SL)/Assistant Director (AD) in the administration of UMGC programs. The role involves ensuring quality services for students, working effectively with military education coordinators, staff, faculty, and the military community in Germany. Hours are primarily in the evening.Specific ResponsibilitiesProvide academic and administrative support to prospects and students, ensuring quality assurance standards are met by being available, knowledgeable, courteous, and responsive.Document all student contact through UMGC's Customer Relations Management System and schedule follow-up activities.Maintain open and positive communication with host military Education Services Officers and Education Center staff.Organize and participate in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Graduations, and other events.Track class enrollments and student interest, analyze local degree progression, and assist in scheduling and classroom arrangements.Assist with processing military documentation such as Tuition Assistance vouchers, ID cards, and orders.Distribute marketing materials when permissible and assist with base access as needed.Provide facility support, including opening/closing labs, ensuring cleanliness, and availability of supplies.Perform other duties as assigned.Required Education and ExperienceHigh school diploma/GEDBackground in customer serviceAbility to work in a fast-paced environment with attention to detailBasic office management and clerical skillsEffective written and verbal communication skillsGood interpersonal skillsAbility to pass background checks and meet individual logistic support (ILS) requirementsPreferred Education and ExperienceSome college courseworkApplicants with a valid driver's licenseAdditional InformationApplicants must be local with ILS, possess a military ID and SOFA card, and serve the US Forces exclusively. All submissions should include a cover letter and resume. UMGC offers competitive compensation and benefits, including tuition remission, leave, and healthcare. For details, visit: [link].
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