Euronext Clearing – Junior Service Manager
Location: Milan preferred or Rome
Department: IT Clearing
Role Overview
Working closely with the Service Delivery, Business and Technical teams, this role ensures that our IT services are delivered efficiently, meet contractual obligations, and continuously improve in quality and customer satisfaction.
Key Responsibilities

Assist the Service Manager in the day-to-day management of client service delivery.
Monitor, track, and report on key service performance metrics (SLAs, KPIs, and incident trends).
Support the resolution of incidents, problems, and change requests with technical support teams.
Support meetings and service reviews by preparing reports and presentations.
Maintain service documentation, service catalogs, and process records in accordance with ITIL standards.
Contribute to continuous service improvement initiatives and process optimization.
Support implementation of new or updated IT services.
Ensure that service management tools (e.g., Jira) are accurately updated and maintained.

Education & Experience

Bachelor's degree in Information Technology, Computer Science, Economics, or a related field (or equivalent practical experience).
1-3 years of experience in IT support, service desk, or IT service delivery environments.
Familiarity with ITIL principles or certification (ITIL Foundation preferred).
Experience working with ITSM tools such as Jira (nice to have)

Skills & Competencies

Strong understanding of IT service operations and customer service principles.
Excellent communication skills with both technical and non-technical stakeholders.
Analytical and detail-oriented mindset with strong problem-solving abilities.
Proficient in Microsoft Excel and PowerPoint for reporting and presentations.
Ability to work collaboratively in a fast-paced, client-facing environment.
Good written and spoken English language skills (B2 level or above required).

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
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