Euronext Clearing - Client Support AnalystJoin to apply for the Euronext Clearing - Client Support Analyst role at Euronext1 day ago Be among the first 25 applicantsResponsibilitiesAct as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and expand issues in an accurate and timely mannerProvide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is neededEnsure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risksContribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clientsQualificationsStrong financial background and a good knowledge / understanding of the various activities of Euronext direct & indirect client base.Prior relevant Client Services experienceHigh standards of service delivery to clients and ability to create strong relationshipsStrong analytical and organization skills and problem‑solving attitudeExperienced with project management and ability to monitorStrong verbal communication skills both internally and externallySeniority LevelEntry levelEmployment TypeFull-timeJob FunctionCustomer ServiceWe are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
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