Enterprise Customer Success Manager
Canonical is a leading provider of open‑source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in Enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.
We are hiring an Enterprise Customer Success Manager to strengthen our Customer Success department, which focuses on reducing risk and churn, facilitating the adoption of new products, and supporting expansion within existing accounts.
Location: This role will be based remotely.
What your day will look like

Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications, and many more.
Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
Collaborate with Sales, Field Engineering, and Support in developing and delivering engagement plans that fulfill the customer's objectives.
Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
Experience running a disciplined, weekly customer and business review process with cross‑functional teams, identifying and prioritising blockers, and driving resolution through product and engineering teams.
Serve as a customer advocate internally and influence Canonical product roadmaps, documentation, processes, and people to improve satisfaction and retention.
Support customers through reactive ticket requests.
Create campaigns targeting multiple customers through digital touch‑points and activities.

What we are looking for in you

Minimum 5 years of work experience in IT with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
Excellent presentation skills with the ability to guide a conversation about complex software.
Experience building and improving internal processes while maintaining timely delivery to customer‑related projects.
A true team player capable of interacting with all departments and at all levels, both internally and externally.
Knowledge of agile methodologies.
Proficiency (written and spoken) in Spanish and Portuguese, in addition to excellent command of English (optional but appreciated).

Additional skills that you might also bring

Experience with Salesforce, Jira and other CRM systems (big plus).

What we offer colleagues

Distributed work environment with twice‑yearly team sprints in person.
Personal learning and development budget of USD 2,000 per year.
Annual compensation review.
Recognition rewards.
Annual holiday leave.
Maternity and paternity leave.
Team Member Assistance Program & Wellness Platform.
Opportunity to travel to new locations to meet colleagues.
Priority Pass and travel upgrades for long‑haul company events.

About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open‑source projects and the platform for AI, IoT, and the cloud, we are changing the world of software.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Job details

Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: Software Development

#J-18808-Ljbffr