Engineering Operations Technician, InfraOps Cluster Operations
Job ID: 3071683 | Amazon Data Services UK Limited
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon is seeking a collaborative electrical maintenance professional for our Amazon Web Services Team.
This engineering operations technician position serves as the on‑site maintenance technician and operator for an AWS data centre.
The Data Centre Engineering Operations Technician (EOT) is responsible for operating and maintaining all electrical, mechanical, emergency generator and fire/life safety equipment within the data centre. The EOT serves as a technical resource to support Amazon within its data centres. Data centre equipment that supports mission‑critical servers must maintain better than 99.999% uptime. EOT’s are also tasked with driving innovation while reducing operational costs in the facilities.
EOT’s are Amazon’s front line responders for hands‑on electrical and mechanical equipment troubleshooting and operation. This equipment includes, but is not limited to, stand‑by diesel generators, switchboards/switch‑gears, UPS’s, PDU’s, AHU’s, pumps, motors, VFD’s, and building automation systems. This role will not require shift work.
Responsibilities

Operate and maintain mechanical and electrical equipment
Troubleshoot facility and rack‑level events within internal SLAs
Perform limited maintenance tasks including filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements
Provide support to Data Centre Operations technicians
Perform root cause analysis of equipment failures
Ensure all safety procedures are adhered to while performing work
Take daily operational readings of all mechanical and electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.)
Utilise internal CMMS to manage building workflows and spare part inventory
Supervise contractors who perform servicing or preventive maintenance
Respond to off‑hour emergency calls per on‑call rotation for any one of the region’s sites
Fully comply with all physical security procedures and policies

Key job responsibilities
You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: UK Security Clearance.
Basic Qualifications

Commutable to the Thames Valley Region
Ability to work in cramped and/or elevated locations with or without reasonable accommodation
Able to relocate for up to 1 year for specialised training to prepare for a deployment location in a new data centre region.
Technical training (Military or trade school) or relevant experience
Strong verbal and written communication skills
Proficient with Microsoft Office products (Excel, Word) and web‑based operational tools
Familiar with BMS and EPMS control systems and data collection/trending
Proficient with maintenance management software

Preferred Qualifications

4+ years of Data Centre Engineering Experience
Degree in Electrical Engineering, Mechanical Engineering or relevant discipline
Fundamental knowledge of network design and layout as well as low voltage (copper/ fibre) cabling.
All candidates must possess a valid driver’s licence, their own vehicle, and will need to pass a driving record check to operate company vehicles. Travel between sites/locations during the workday may occur.

Amazon is an equal opportunities employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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