Due to the nature of the travel, the base location is flexible in Italy.
The Employee Relations Specialist (ERS) is an important role within the EU EXR (Employee Experience and Relations) Field organization, supporting the Country EXR team. This position assists in driving ER activities and initiatives across both under the roof (UTR) and on the road (OTR) operational business lines within a specific country geography. The primary focus is to support Employee Relations Manager (ERM) operational excellence, goals, and strategy while addressing the ER needs of the country.
The ERS works closely with Ops, DSPM and other key in-country stakeholders to support the execution of the country-specific ER strategy. This role involves assisting ERM in the implementation of strategies to address country labour relations challenges for business lines. The ERS provides labour relations support by collaborating with operational teams to advance company objectives.
Key job responsibilities
1. Labour Relations Strategy

Support ERM in the implementation of the EXR strategy
Assist ERM in delivering business line-specific goals and key initiatives
Identify potential issues and support risk mitigation strategies with data and reports
Monitor internal EXR environment and external operating context

2. Operational Excellence

Analyze data to support recommendations and measure strategy success
Contribute to innovative solutions that challenge and improve current process standards
Support engagement mechanisms to maintain positive workplace environments
Conduct site visits with ERM to gather information for ER risk mitigation
Lead EXR reporting activities

3. Stakeholder Collaboration

Build relationships with peers and internal leaders
Support project management for initiatives aimed at improving associate and driver experience
Contribute to the development of standardized ER solutions

The position reports to the Senior Employee Relations Manager, within the EU Employee Experience and Relations Team at Amazon. This is a full-time position that will require significant travel throughout Italy (up to 50% of the time) and beyond on occasion, sometimes with little or no notice.
BASIC QUALIFICATIONS

Bachelor's degree and basic experience in employee relations, labor relations, or labor / employment law
Fluency in Italian and English (CEFR C2)
Basic knowledge of Italian labor and employment law
Experience in project management within a matrix environment

PREFERRED QUALIFICATIONS

Master's Degree in Law, Human Resources or related field
Experience working with third-party contractor workforces
Experience in distribution, logistics and / or transportation industries
Strong analytical, communication, and writing skills
Ability to work in fast-paced, ambiguous environments
Flexibility and good organizational skills

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