Description
We are currently looking for a Client Advisor to join our DoDoboutiquelocatedin Milan (Scalo 40H).
How you will contribute
The ideal candidate will act as a brand ambassador and will spread the values and the philosophy of our brand, with the result of maximizing sales.
The candidate will manage client relations and identify customer needs, to ensure that each customer receives an excellent and professional service throughout.
Who you are
As a Client Advisor, you will act as a true brand ambassador, embodying and sharing the values and philosophy of DoDo with passion and authenticity. Your mission is to deliver an extraordinary client experience, ensuring each interaction reflects the brand’s spirit and commitment to excellence, while maximizing sales through meaningful relationships and personalized service.
Brand Advocate

Demonstrate passion as a DoDobrand ambassador during every selling ceremony
Learn to master the Brand and have an in-depth knowledge of the product
Maintain products in an efficient, clean, secure, and organized manner, front and back of house

Business Achiever

Give your best in teamwork and participate in all activities that contribute to the achievement of the boutique's overall goals and smooth operations
Achieve individual and team goals by being responsible for sales results working with KPIs and business applications
Participate in maintaining a positive work environment
Ensure to be up-to-date knowing fashion trends and competitors
Follow Company grooming, accordingly with DoDostandards and policies in terms of care and behavior

Clienteller
Maintain and develop long‑term relationships with customers through an individual approach, leveraging different CRM and clientelling tools, to promote brand loyalty.
Use CRM KPIs to strengthen and develop clientelling activity
Supporting customers in the purchase of all DODO products and enhancing product knowledge and storytelling.
Welcoming every customer and providing the best customer experience mastering our brand history and heritage.
Profile

Passion for the DODO Brand
Proven experience in Luxury Fashion or Jewellery Retail
Strong clientelling skills
Curiosity, Empathy, Agility, Commercial Mindset
Ability to work with a diverse client base
Excellent interpersonal and teamworking skills
Flexibility and problem solving
Availability to work on turnations
Product sensitivity and a strong market and fashion trends knowledge
Be open to feedback and communicate with your team and managers in a clear and straightforward way
Ability to multitask and handle the pressure of a busy day
Fluent Italian and English
Knowledge of other languages will be considered a plus

Why work with us?
This is a fantastic opportunity to become part of a dynamic team with an unconventional brand that offers possibilities to learn and grow. Talent development is a managerial principle at DODO and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Job Type
Fixed Term (Fixed Term)
Start Date
2025-12-22
Schedule
Full time
Organization
DODO RETAIL ITALIA S.R.L.
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