Wall Street English is a global leader in English education, helping people transform their lives and careers for over 50 years. With cutting-edge digital tools and a proven learning method, we deliver a unique blend of online and in-person teaching across our worldwide network. We’re bold, curious, supportive, and progress-oriented — and every team member plays a part in helping our students go further. Join us and be part of a mission that truly makes a difference.
What You’ll Do
As Service Manager, you will:

Recruit, train, and develop a team of teachers and didactic staff
Deliver and uphold academic quality by implementing and maintaining Standard Operating Procedures
Teach classes in line with the Wall Street English Method
Drive internal revenue growth through high-quality service and student retention
Oversee the daily operations of the service department to ensure a seamless learning journey

Who You Are
We’re looking for someone who brings both expertise and leadership to the table:

Native-level or bilingual English speaker
University degree holder
CELTA or equivalent ELT certification
2+ years of teaching experience (WSE experience a plus)
Excellent command of Italian (spoken and written)
Experience in team management, with a background in sales or customer service also considered an asset
Excellent command of Italian (spoken and written)
Experience in team management, with a background in sales or customer service also considered an asset

What We Offer

Full-time contract
A comprehensive training program at onboarding and throughout your career
The opportunity to make a meaningful impact on students’ success
A dynamic, international work environment with a collaborative team culture

I candidati interessati possono inviare la propria candidatura, con l’autorizzazione al trattamento dei dati personali ai sensi dell’art. 13 del Regolamento UE 2016/679 e dichiarano di aver preso visione dell’informativa pubblicata sul sito www.wallstreetenglish.it sezione lavora con noi.
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