Join our team in one of our SELA (Southern Europe and Latin America) countries, ENERCON is seeking a dynamic and strategic person to lead our After Sales operations in the SELA region. This is a key leadership role responsible for driving revenue growth, customer satisfaction, and operational excellence in alignment with ENERCON’s global strategy.
Director After Sales (m/f/d) Region SELA
Key Responsibilities

Lead proactive revenue management under the regional P&L, including pricing differentiation and sales of additional products & services
Act as the commercial customer point of contact for After Sales, ensuring high levels of customer satisfaction in collaboration with the regional Service division
Own and manage the After Sales pipeline, including contact database oversight
Drive major After Sales volume and revenue targets in coordination with Global Sales
Serve as the first-level escalation point for regional claim management and customer requests
Explore strategic initiatives in alignment with Global Sales and After Sales LOA
Organize and manage the regional After Sales department within budgetary guidelines
Align and consolidate inputs with global functions (SSTP, Global Sales) for new offerings, processes, tools, and standards

Key Activities

Develop and adapt regional After Sales strategies to maximize revenue in line with ENERCON’s global objectives
Coordinate with regional Service and Project Management to optimize processes and improve project performance
Track and report key KPIs to monitor success and identify areas for improvement
Organize and execute country-specific After Sales strategies and marketing programs
Coordinate After Sales activities for key accounts, including frame agreements, claims resolution, and customer review meetings

Your Qualifications

Proven leadership experience in After Sales or related commercial roles
Strong strategic thinking and customer orientation
Excellent communication and stakeholder management skills
Experience in managing cross-functional teams and working with global interfaces
Fluency in English; additional languages are a plus

Your Benefits

Possibility to work up more than 60% remote (country specific)
Flexible working hours through appropriate working time models (country specific)
In- and external training opportunities through the ENERCON Academy
Company health management and extensive health promotion including company fitness (country specific)
Company pension scheme (country specific)
Exciting and varied activities in the green growth sector of wind energy
Company car

Contact Details
Laura NotholtLAURA.NOTHOLT@ENERCON.DE+49 171 5281 181
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