Overview
Informazioni sulla Divisione: BW Converting Solutions è un'alleanza strategica di risorse e servizi che riunisce sei aziende Barry-Wehmiller: Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies e Northern Engraving and Machine. Questi leader del settore offrono marchi di fiducia e tecnologie innovative nella progettazione, produzione e assistenza di macchinari per la trasformazione e l'imballaggio ad alte prestazioni per i settori tissue, tessuti non tessuti, igiene, conversione sacchetti, spedizione e stampa. Barry-Wehmiller fornisce a livello globale progettazione, consulenza e produzione tecnologicamente avanzata nei settori del packaging, del cartone ondulato e della trasformazione della carta. Combinando una leadership centrata sulle persone, Strategie operative mirate e crescita basata su obiettivi, Barry-Wehmiller è diventata un’azienda da $3 miliardi con quasi 12.000 dipendenti uniti da uno scopo comune: usare la forza del business per costruire un mondo migliore.
Descrizione del lavoro: The Director of Digital Service and Solutions is responsible for developing the commercial strategy for the Accelerate product line (connected services and smart features) that bring unique value to customers and BW Converting. Directs the collection and analysis of customer feedback and insights with respect to digital services, the selling of service solution packages to meet customer needs, supports and leads the Accelerate team, and influences and coaches the organization to develop smart features across all product lines.
Responsibilities

Directs the technical service and support activities of an organization during the pre- and post-sales process.
Directs employees and duties associated with configuring, installing, testing, maintaining, repairing, and troubleshooting technical issues.
Advises leadership in developing processes, policies, and procedures. Leads and directs the work of other employees.
Operational Alignment: Collaborate with operational teams to establish comprehensive capacity criteria.
Operational Alignment: Develop strategies for managing schedule disruptions and customer date changes.
Operational Alignment: Implement proactive scheduling techniques to minimize service delays.
Team Leadership: Directly manages Digital Services Engineering Leader and team.
Team Leadership: Directly manages Level 1 and Level 3 Remote support technicians.
Team Leadership: Provide professional development and growth opportunities.
Team Leadership: Foster a supportive work culture that values technician contributions.
Performance Management: Establish key performance indicators for scheduling efficiency.
Performance Management: Monitor and analyze scheduling metrics.
Performance Management: Implement continuous improvement processes.
Other duties as assigned.

Education & Experience

Bachelor's Degree In Engineering or related field.
8+ years of experience In Engineering, digital solutions, and leadership.

Knowledge, Skills, Abilities

Extensive experience in equipment installation and project management
Strong technical knowledge of our product lines and installation processes
Excellent communication and leadership skills
Ability to work collaboratively in a fast-paced environment
Workforce capacity planning
Data-driven decision making
Conflict resolution
Technical understanding of service operations
Strong analytical and problem-solving skills
Proficiency in scheduling software and workforce management tools

Competencies

Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
Drives Results - Consistently achieving results, even under tough circumstances.
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Collaborates – Building partnerships and collaborating with others to meet shared objectives.
Decision Quality – Making good and timely decisions that keep the organization moving forward.

Leadership Responsibility
This position directly supervises other team leaders.
Work Environment / Physical Demands

Typically sits, grasps items and performs keyboarding for frequent operation of a computer
Stand, walk, bend, reach or otherwise move about occasionally
Lift, move or otherwise transfer items up to 30 lbs. occasionally
Occasional exposure to typical machine shop physical hazards
Travel by air or car occasionally


#J-18808-Ljbffr