OverviewBaxter believes every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.Our mission is to Save and Sustain Lives. Our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and deliver exceptional results.Here, you will find more than just a job—you will find purpose and pride.Hello! We are looking for a Digital Product Specialist who will be responsible for providing product support to both internal Baxter colleagues and externally to our customers.Externally the Product Specialist supports the end user through the initial implementation, including requirements gathering, consultancy, workflow improvement, configuration, user acceptance, training, training design, and system optimisation services. The customer involvement continues throughout the lifetime of the contract with ongoing training and consultancy activities.Internally, the Product Specialist role works closely with the Service Desk, offering support with issues, and the Customer Success Management team, providing advice and support on system optimisation/utilisation, providing work estimates, helping with customer complaints, as well as supporting them during customer workshops and conferences as required.In addition, our Product Specialists are heavily involved in the rollout process for annual upgrades, working with our development teams to represent the customer for features and updates, and deliver the upgrades across the customer base.As a Product Specialist there is also an active role in the delivery and design of training for the customer and internal colleagues.This is a customer facing, field-based role with considerable travel.What you’ll be doingUnderstand and analyze stakeholder requirements and deliver a solution which meets those requirements where possibleSupport Customer Success Managers in all customer retention and engagement initiatives especially in efforts to drive system utilisation through optimisation activities such as consultancy, workflow improvements, annual upgrades, reviews, support and trainingDesign and deliver formal training to both customers and colleagues virtually or in a classroom settingSupport the delivery of annual upgrades and new product modules through project management, BAU testing, configuration, creating training materials and internal and customer training design and deliverySupport and manage delivery of internal digital product projects and service catalogue tasks, commissioned by production customersDocument all service catalogue tasks and small customer projects within the JIRA systemMaintain team processes, best practice and any other relevant information on ConfluenceSupport the commercial team by providing support at regional workshops and conferencingSupport departmental and company initiatives for continuous improvementDocument complaints according to QMS processesWhat you’ll bringAbility to understand and analyse complex user configuration requirements and implement on those requirements. – EssentialFluent in EnglishExperience delivering software related, end user training – requiredIntermediate Excel skills (VLOOKUPs, pivot tables, graph creation) – desiredPrevious experience of working on a software application service desk - beneficialA recognised training delivery qualification (TAP or similar) – beneficialEqual Employment OpportunityBaxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.Reasonable AccommodationsBaxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If you need a reasonable accommodation for any part of the application or interview process, please indicate your request and contact information.Recruitment Fraud NoticeBaxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.SummaryLocation: Italy (remote)Type: Full time
#J-18808-Ljbffr