Job Title: Desktop Support Engineer (Onsite)
Location: Alessandria, Italy
Work Mode: 100% Onsite
Employment Type: Contract / Full-time (based on project needs)
About the Role
We are looking for a hands-on Desktop Support Engineer who enjoys being the go-to person when technology needs immediate attention. This role is based in Alessandria and requires daily interaction with local users, so strong communication in both Italian and English is essential. If you like solving problems face-to-face rather than remotely, this role is for you.
What You’ll Be Doing

Provide onsite desktop and user support for day-to-day IT issues
Install, configure, and troubleshoot Windows desktops, laptops, and peripherals
Handle user account support (password resets, access issues, basic Active Directory tasks)
Diagnose and resolve hardware issues (PCs, printers, scanners, monitors)
Support common business applications (Microsoft 365, Outlook, Teams)
Perform basic network troubleshooting (LAN, Wi-Fi connectivity, VPN basics)
Manage IT assets: tagging, tracking, replacements, and disposal coordination
Escalate complex issues to higher-level support teams when required
Document incidents, solutions, and procedures clearly in the ticketing system

What We’re Looking For

Proven experience in desktop or onsite IT support
Strong working knowledge of Windows 10/11 environments
Basic understanding of Active Directory and user management
Comfortable working with both hardware and software troubleshooting
Ability to communicate clearly and professionally with end users

Language Requirement (Mandatory)

Italian – fluent / native level
English – good working proficiency

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