Delivery Practice Manager - Data & AI, Professional ServicesJob ID : 3011563 | AWS EMEA SARL (Italy Branch)The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and / or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.As a DPM you will be responsible for building and managing a team of Delivery Consultants working with customers and partners to architect and implement innovative solutions. You’ll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You’ll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW’s.Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.Key job responsibilitiesAs an experienced Professional Services Delivery Manager, you will be responsible for :Building and managing a high-performing team of Delivery ConsultantsCollaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new featuresDeveloping and overseeing the implementation of innovative, forward-looking IT strategies for customersManaging practice P&L, ensuring on-time and within-budget delivery of customer engagementsDriving business development initiatives and exceed customer satisfaction targetsAbout the teamAWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.BASIC QUALIFICATIONS8+ years' experience in IT and / or Management Consulting, with at least 3 years in a people leadership role.Experience managing IT transformation projectsBachelor's degree in Computer Science, Engineering, related field, or equivalent experienceHighly strategic and analytical, possessing experience in solving business, product, and technical challenges and direct people management experience, leading high-performing service line teams including business operations and financial management.Hands-on experience leading the design, development and deployment of complex data & analytics strategies and solutions at scale supporting Fortune 500 companies across multiple industries and geographies; Proven experience with software development life cycle (SDLC) and agile / iterative methodologies.PREFERRED QUALIFICATIONSAdvanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferredStrong project management and resource management capabilitiesFinancial acumen with P&L management experienceAbility to navigate complex stakeholder relationships and drive changeSales and negotiation skills for opportunity capture and proposal developmentExcellent communication, presentation, and negotiation skills with the ability to build and maintain C-level client relationshipsAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.Posted : May 26, 2025 (Updated 24 days ago)Posted : April 4, 2025 (Updated about 1 month ago)Posted : April 10, 2025 (Updated about 2 months ago)Posted : March 11, 2025 (Updated about 2 months ago)Posted : March 6, 2025 (Updated 2 months ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.J-18808-Ljbffr
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