Job ID: 3124109 | Amazon Data Services, Inc.
AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
Key job responsibilities

Prioritize and assign trouble tickets to data center technicians and operators
Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
Developing Career Paths for the employees and make updates in our internal tools
Recruit and train data technicians to ensure appropriate staffing levels
Ensure effective and efficient management of day‑to‑day data center operations including queue management, 24/7 shift arrangement and hardware logistics
Fast learn or act as the subject matter expert across all aspects in data center operations
Ensure all operational KPIs and metrics are being measured and met
Inspire and guide improvement in team process, technology innovation and automation
Manage Large Scale Events (outages) and act as the call leader
Manage and improve the work‑flows and throughput for data center operations
Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
Maintain the on‑call schedule coordinating absence and vacations
Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

A day in the life
Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Manager to join our expanding Infrastructure Operations team. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site‑level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.
About the team
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. AWS values diverse experiences and fosters a culture of inclusion where employees can learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. The team’s work‑life balance is valued, and we provide flexibility as part of our working culture.
Basic Qualifications

A+ or CND (Certified Network Defender) or Network+ or Security+
High School diploma or equivalent
2+ years of network and operating system support experience, or Bachelor’s degree in electrical engineering, computer engineering, or equivalent

Preferred Qualifications

2+ years of previous Data Center Management experience
Effective communication and decision making skills
Behavioral interviewing and hiring experience
Formal project management certifications (Prince2, PMP, AGILE)
Experience or Knowledge of AWS products: EC2, EBS, S3 and infrastructure and system redundancy (Power feeds, ATS, Server Hardware, RAID, Network Connectivity)

Equal Opportunity
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Compensation & Benefits
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,700/year in our lowest geographic market up to $158,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
#J-18808-Ljbffr