Overview
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to the cloud. You will join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You will collaborate with teams across AWS to deliver high safety and security standards while providing ample capacity at the lowest possible cost. We foster an inclusive culture that empowers bold ideas to completion.
Role
We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver for a range of data center infrastructure issues, including hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team and will gain troubleshooting skills on different hardware and software cases, engaging other solutions groups on more complex problems to drive solutions.
Responsibilities

SAFETY: Follow and maintain the highest safety standards and actively encourage a world-class safety culture. Own safety initiatives and projects to foster a strong safety culture.
DATA CENTER OPERATIONS (DCO): Diagnose hardware and network problems followed by physical repairs; troubleshoot events within internal SLAs; perform root cause analysis of equipment failures.
Manual handling and lifting of equipment may be required (weight limits in accordance with regulations).
Working rotating shifts (morning/late/night) as well as weekends to maintain the 24/7 data center environment.
Local travel may be required up to 10% of the time. A valid EU driving license is required as Data Centers may not have public transportation nearby.
Location requirements: Data centers are located in remote areas outside Milan; access via public transport may be limited, so a valid EU driving license is required.
Work schedule: This is a 100% onsite in-person position due to the hands-on nature of managing mission-critical infrastructure and data center operations.

About the Team & Culture
Diverse experiences are valued at AWS. If you do not meet all listed qualifications, we encourage you to apply. We embrace nontraditional career paths and alternative experiences.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate to power customers—from startups to Global 500 companies.
Work-Life & Inclusion
We value work-life harmony and strive for flexibility. Our employee-led affinity groups foster inclusion and celebrate differences. Ongoing events and learning experiences support continuous growth.
Mentorship & Career Growth
We aim to raise performance standards and provide mentorship, knowledge sharing, and career development resources to help you grow as a professional. Requirements and qualifications include:

IT hardware troubleshooting experience
Completed formal education/apprenticeship or training in an IT-related field
B1 level of English
Diploma or equivalent formal qualification in IT-related field
Basic knowledge of Linux and experience with network protocols in a Data Center

EEO & Privacy
Amazon is an equal opportunities employer. We believe that a diverse workforce is central to success. Recruiting decisions are based on experience and skills. Protecting your privacy and the security of your data is a priority. For more information, please consult the Privacy Notice at https://www.amazon.jobs/en/privacy_page and the accommodations information at https://amazon.jobs/content/en/how-we-hire/accommodations. If your country/region isn’t listed, please contact your Recruiting Partner.
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