What this Job Entails :The Data Center Technician I will assist with installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.Scope :Follows established procedures on routine workRequires detailed instructionsYour Roles and Responsibilities :Assist with installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber / copper / other cables and cable management, servers, storage, and other devices in the Data Center.Confirm and label devices, rack and cables.Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.Work under the direction of Site Operations Supervisor and / or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position,Required Qualifications / Skills :High school diploma or general education degree (GED) and 0 to 2 years’ related experience and / or training; or equivalent combination of education and experienceExcellent verbal and written communication skills in EnglishAbility to respond to any On-Call request within 1 hour, while on-callUnderstanding of how to cable systems (power / copper / fiber / other) correctly based on ticket requirements and SOP standardsFamiliarity with working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiberAbility to adapt to changing priorities, conditions, and circumstancesStrong organization skillsWorking knowledge of computer hardwareUnderstanding of networking components and infrastructuresKnowledge of copper and fiber testersExcellent troubleshooting skillsUnderstanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage)Familiarity with cable management and knowledge of how to run fiber and copper in a data centerSome knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber / copper topologiesAble to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified)Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.Ability to learn new softwarePreferred Qualifications :Certifications in Data Center technologies are desiredHands on experience in electrical, HVAC, and data center infrastructuresFamiliarity with ticketing systemsWorking knowledge of networking components and infrastructures, including Wi-FiPhysical Demand & Work Environment :Physically assist in moving and racking equipment.Able to safely lift and move a minimum of fifty (50) poundsMust have the ability to perform office-related tasks which may include prolonged sitting or standingMust have the ability to move from place to place within an office environmentMust be able to use a computerMust have the ability to communicate effectivelySome positions may require occasional repetitive motion or movements of the wrists, hands, and / or fingers
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