Data Center Operation Technician – Operations, IT Support & EngineeringJob ID: 3063400 | Amazon Corporate Services Pty LtdAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Infrastructure Operations team is looking for Data Centre Technicians to join our expanding Infrastructure Operations team. Data Centre Technicians are the primary resolver, troubleshooter, and solve a range of data centre infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems.If you like to use IT principles like computer architecture and the Open Systems Interconnection Model (OSI model) and apply them to finding solutions to problems, we’d like to meet you. Your work will help to maintain one of the world's largest information system infrastructures.Key Job ResponsibilitiesProblem SolvingMaintain a high level of system reliability by prioritising and resolving trouble tickets efficientlyEscalation point and technical troubleshooter for all Systems and problemsDeep diving into Linux server issuesXEN service virtualization troubleshootingTechnicalTroubleshoot technical issues on various platforms ranging from Systems through to Power/MechanicalRemediation of physical layer outages, both Systems & NetworkRemediation or recovery of physical power issues on racksParticipate in Data centre power & cooling eventsOperationsMeet 24x7 On-Call requirements and response during shift rotationsInstall & configure racks of hosts in line with internal SLAsTriage & resolve trouble tickets for all devices in your regionData centre point of contact for all High Severity issuesPhysical replacement of server and network device partsEnsure correct rotation of parts & sparesHelp define metrics to increase our customer uptimeEnforce Amazon's Security Best PracticesInteract with third party vendors & contractorsContribute ideas to improve operational efficiencyProject ManagementParticipate in and deliver on a number of high impact small to mid-scale projectsParticipate in team meetings for metric analysis and project status updatesHelp build the world’s largest Cloud infrastructureHiring & MentoringContribute towards building a great team by getting involved in the Amazon hiring process/candidate interviewsShare knowledge and help educate less technical staff on the best practices related to all service owner issuesThis position also has a physical component requiring the ability to lift & rack equipment up to 20 kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. This role involves covering 24x7 shift rotation.Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability)Basic Qualifications2+ years of experience with server hardware1+ years of experience with UNIX/Linux operating systemsServer Hardware Troubleshooting experiencePreferred QualificationsBachelor's degree in an IT-related field or equivalent professional or military experienceHands‑on experience with one or more of the following hardware platforms (e.g. Dell, HP) is a plusPrevious experience working in a Data centre environment (racking & stacking gear, cable management, hot & cold aisle containment)Candidates must possess a valid drivers license and their own vehicle to travel between sitesAcknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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