Data Center Infrastructure Engineer , Data Center Operations, HKG - DCO
Job ID: 3122805 | Amazon Data Services Hong Kong Limited
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities

Office hours duty in data center operations
Capacity landing and decommissioning according to process guideline
Run rack to rack cabling include fiber and copper cables upon Amazon standards.
Rack cabling coordination and quality control
Innovate and contribute from day to day operation experiences to improve operation efficiency
Maintain proper media operations according to process guideline
Site management and maintain tidiness in operation areas
Assist Hardware Break-fix and troubleshooting according to process guideline

A day in the life

Take ownership of technical issues, utilizing cross-team collaboration when needed to drive resolution
Strive for operations excellence and innovate improvement ideas
Use ticket system to prioritize and track the installation, diagnosis, and hardware or network issues
Maintain service level agreements through the rapid response to emergency issues

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.
Work/Life Balance
We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Basic Qualifications

1+ years of computer hardware troubleshooting and repair experience
1+ years of computer networking experience
Bachelor's degree

Preferred Qualifications

1+ years of data center experience
Knowledge of fiber optic and copper cabling standards, testing equipment and troubleshooting methodologies
Experience summarizing and communicating important data

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
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