The Data and Ticketing Assistant will support in the development, maintenance and reporting of all data relating to guests of the dedicated client’s programme. They will also be responsible for assisting and supporting ticketing operations which includes creating an efficient ticket allocation and distribution system and working closely with the Guest Communications Team and the Ticketing Department. This is a contract role starting on the 5th of Jan and ending on the 23rd of Feb 2026. We are only able to consider candidate that live or have accommodation in Milan.
Key Responsibilities

Supporting with the late stage set up and finalization of systems and supporting documentation
Support queries and data changes, pre-event and onsite by email, phone and face-to-face
Support the production and distribution of regular reports for clients, service providers and project teams
Develop and manage professional working relationships with the client, service providers and project teams to ensure clear and open lines of communication
Communicate with all relevant parties any data changes as necessary
Support the management of changes and queries in a prompt and professional manner
Adhere to General Data Protection Regulation (GDPR) and other event location Data Regulations
Develop a thorough understanding of seating configurations for all relevant venues
Establish a thorough understanding of procedures for unused/ unallocated tickets, ticket changes, venue or schedule changes and transportation delays
Assist with the preparation of venue maps and event information for distribution to guests and program team as required
Assist with digital distribution of ticketing to guests on arrival days and throughout the program
Support the development of onsite training of all ticket procedures for relevant team members
Ensure accuracy and confidentially with regards to guest data
To provide a professional and seamless ticket distribution service to guests
Be fully aware of all ticketing systems and the ticketing regulations
Assist in the management of changes to any ticketing procedures or programme alterations
Be pro‑active in monitoring all ticketing operations
Become conversant with each relevant stadium / Venue and its associated seating schematics
Assist in the process of allocating seating for each event and venue to guests
Assist in developing operating systems that ensure the smooth allocation and distribution of tickets to guests and other recipients
Update the ticket database daily
Assist and support the Manager in ensuring all ticketing issues are dealt with promptly and efficiently and the right tickets are delivered to the right guests, on time and in a friendly, efficient manner
Provide an organised, efficient and friendly service to all guests
Report any issues promptly to the Ticketing Manager
Assist in ensuring all security systems are followed through to the letter
Assist in the implementation of ticket distribution system for the internal iLUKA Collective team whilst ensuring it remains in check and at the same time, totally service oriented
Where necessary, provide other departments with daily ticketing reports in order to provide up-to-date, accurate information to assist with the overall running of the programme
Disseminate accurate information on ticketing issues as and when requiredThis is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary

Skills, Knowledge, Expertise

Fluent in English and Italian
Experience using various databases/ guest management systems
Experience managing and reporting on large volumes of data
Excellent IT skills, Excel, Word, PowerPoint - confident using different platforms and devices
Project management experience
Strong communication skills, both written and verbal
Organised with an analytical background and an eye for detail
Strong time management skills with ability to meet strict deadlines
Proactive, positive approach to all tasks and a high degree of reliability

Attributes

High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
Flexible, enthusiastic, confident, outgoing
Willing to roll sleeves up and get involved
Passionate about sport, hospitality and delivery
Able to work in a calm, kind and professional manner in a pressured environment
Ability to prioritise a demanding workload

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