Requisition ID 10495 – Posted – Home Office – Germany – N/A
Reporting to the EMEAI Field Service Manager, this Field Engineer is responsible for providing state‑of‑the‑art onsite services (installation, preventive maintenance, break‑fix/troubleshooting call‑out, site survey, etc.) and technical support to customers for our range of Auto ID products, especially our stationary industrial scanners and cameras.
Main Responsibilities

Install (mechanical, electrical), configure, and start‑up (commissioning) Datalogic equipment at customer sites according to predefined specifications.
Maintain, re‑stamp, adjust, and replace onsite Datalogic devices in existing customer systems.
Follow safety and security onsite company procedures rigorously.
Escalate problematic issues that cannot be solved independently to the upper technical level.
Issue timely and accurate service reports, including expense reports.
Build and maintain respectful relationships with customers by consistently adopting an exemplary attitude.

Requirements

Education: Bachelor’s degree in a technical field such as electronics.
Languages: German (primary) and English.
Experience: Preferred 2–3 years of prior experience in field service activities in automation or a similar market involving electrical and electronic devices.

Other Information & Specific Skills

Read electrical and mechanical schematics.
Troubleshooting and diagnostic experience with electromechanical and software components.
Good understanding of computer networks (LAN, VLAN).
Good understanding of network protocols (TCP‑IP, UDP, FTP, SFTP, HTTPS).
Good understanding of serial communications (RS‑232 & RS‑485).
PLC communication experience (PROFINET, PROFIBUS, Ethernet‑IP).
Experience working with industrial automation devices.
Proficiency in Microsoft Office software (MS Dynamics is a plus).
Willingness to travel: 90 % within Germany, up to 10 % outside the country.
Flexibility to work before standard hours, overnight shifts, and occasional weekends (10–20 % of the time).
Good communication and interpersonal skills.
Resident in Germany (Colonia or Düsseldorf area preferred).

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