Social network you want to login/join with:Reporting to the EMEAI Field Service Manager, this Field Engineer is responsible for Providing state-of-the-art onsite services (installation, preventive maintenance, break-fix/troubleshooting call-out, site survey etc.) and technical support to customers on our range of Auto ID products, in particular our range of Stationary Industrial Scanners and cameras.Main responsibilities:• Install (mechanical, electrical), configure and start-up (commissioning) Datalogic equipment at customer sites as per pre-defined specifications• Maintain, re-stamp, adjust and replace onsite Datalogic devices of existing customer systems• Follow rigorously safety and security onsite company procedures• Escalate to upper technical level problems that can’t be solved independently• Issue timely and accurate service reports (including expenses report)• Extend or help building a respectful relationship with customers by always adopting an exemplary attitudeRequirements:• Education: Bachelor’s degree in a technical field such as electronics• Languages: German (primary), then English• Experience: Preferred is 2/3 years of prior experience on Field Service Activities in automation or other similar market with Electrical and Electronical devices.Other Information & Specific Skills:• Electrical & Mechanical Schematics reading.• Troubleshooting and diagnostic experience of electromechanical and software.• Good understanding of computer networks (LAN, VLAN)• Good understanding of network protocol (TCP-IP, UDP, FTP, SFTP, HTTPS)• Good understanding of serial communications (RS232 & RS485)• PLC communications expérience (PROFINET, PROFIBUS, ETHETRNET-IP)• Experience in working with Industrial Automation Devices.• Proficient in Microsoft Office Software (MS Dynamics is a plus)• Willingness to travel is important, 90% of the time the candidate will travel inside Germany, 10% is the maximum availability asked to travel outside the country.• Be very flexible, and available to work also before the starting hour stated in the contract, or overnight. Availability to work on weekends (10-20% time a year).• Good communication and interpersonal skills• Resident in Germany (Colonia, Dusseldorf area preferred)
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