About the CompanyThe client is a global service provider supporting leading organisations in technology modernisation, experience transformation, and complex problem-solving.The RoleThe Customer Support Specialist (Italian-speaking) will deliver professional support to customers across multiple channels. The role demands clear, confident, and professional communication as well as the ability to work remotely.ResponsibilitiesDeliver customer support in Italian via chat, phone, and email.Communicate confidently and professionally at all times.Troubleshoot and escalate customer issues as required.Maintain accurate and detailed records in CRM systems.Support ongoing improvement initiatives within the service team.RequirementsNative / fluent proficiency in Italian, with excellent written and spoken communication skills.Good English for collaboration with international colleagues.Previous customer service / support experience is desirable.Professional, confident, and adaptable, with the ability to work remotely.
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