Join to apply for the Customer Success Specialist role at tangoo .We are looking for a motivated and results-driven Customer Success Specialist to join our team. This role is key to ensuring client satisfaction, primarily focusing on the Italian market, and supporting international growth.ResponsibilitiesClient Onboarding : Manage onboarding for new clients, ensuring a smooth transition. Develop and implement onboarding plans, including training and support materials.Client Relationship Management : Build and maintain strong relationships with key contacts, proactively identify needs, and address issues promptly.Account Management : Manage a portfolio of key accounts, monitor performance, and collaborate with internal teams for high-quality service.Affiliate Network Management : Oversee affiliate marketing campaigns to drive traffic and revenue.Cross-Functional Collaboration : Work with Sales, Marketing, Creative, and Delivery teams to ensure alignment and share best practices.Qualifications and SkillsLanguages : Italian and English (minimum B2 level).Experience : Proven in customer success, account management, or related fields.Technical Skills : Proficiency in CRM and project management tools; ability to analyze marketing metrics; basic knowledge of programmatic advertising.Communication : Strong written and verbal skills, with an understanding of advertising communication.Problem-Solving : Effective issue resolution skills.Attention to Detail : High accuracy and precision.Adaptability : Ability to manage changing priorities in a fast-paced environment.Willingness to Travel : Available for frequent travel.Additional InformationSeniority level : Entry levelEmployment type : Full-timeJob function : Administrative, Legal, and OtherIndustry : Advertising ServicesReferrals increase your chances of interviewing at tangoo by 2x.Sign in to set job alerts for “Customer Success Specialist” roles.J-18808-LjbffrCustomer Specialist • Pescara, Abruzzo, Italia
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