Join to apply for the Customer Success Specialist role at tangoo.We are looking for a motivated and results-driven Customer Success Specialist to join our team. This role is key to ensuring client satisfaction, primarily focusing on the Italian market, and supporting international growth.ResponsibilitiesClient Onboarding: Manage onboarding for new clients, ensuring a smooth transition. Develop and implement onboarding plans, including training and support materials.Client Relationship Management: Build and maintain strong relationships with key contacts, proactively identify needs, and address issues promptly.Account Management: Manage a portfolio of key accounts, monitor performance, and collaborate with internal teams for high-quality service.Affiliate Network Management: Oversee affiliate marketing campaigns to drive traffic and revenue.Cross-Functional Collaboration: Work with Sales, Marketing, Creative, and Delivery teams to ensure alignment and share best practices.Qualifications and SkillsLanguages: Italian and English (minimum B2 level).Experience: Proven in customer success, account management, or related fields.Technical Skills: Proficiency in CRM and project management tools; ability to analyze marketing metrics; basic knowledge of programmatic advertising.Communication: Strong written and verbal skills, with an understanding of advertising communication.Problem-Solving: Effective issue resolution skills.Attention to Detail: High accuracy and precision.Adaptability: Ability to manage changing priorities in a fast-paced environment.Willingness to Travel: Available for frequent travel.Additional InformationSeniority level: Entry levelEmployment type: Full-timeJob function: Administrative, Legal, and OtherIndustry: Advertising ServicesReferrals increase your chances of interviewing at tangoo by 2x.Sign in to set job alerts for “Customer Success Specialist” roles.
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