OverviewSoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is predicted to cost the world $10.5 trillion annually by we invite you to be part of the solutionAre you a Customer Success Manager who is passionate about creating real, measurable impact for your clients? Do you want to play a key role in making the internet a safer place, all while working with a team of highly driven software developers and ex-consultants? If so, you'll own the entire customer journey, from the very beginning. Your goal is to ensure a smooth onboarding experience that sets the stage for long-term success. You'll guide customers through setup and activation, then continue to serve as their strategic partner, driving adoption, identifying growth opportunities, and owning the renewal strategy. If you thrive in a fast-paced environment where creativity and impact are celebrated, we'd love to hear from you.Here's how you'll make a difference :

Be the key point of contact for a portfolio of Italy-based customers, from onboarding through renewal
Head the technical implementation of our Awareness Platform (SaaS product), ensuring a smooth and successful Go-Live
Maintain a diverse portfolio of accounts, varying in size and complexity (around 60 at maturity)
Build and nurture long-term relationships with customers through tailored engagement and success plans
Head commercial conversations, including upsell opportunities and contract renewals, with confidence and professionalism
Act as a trusted advisor on cybersecurity awareness, helping customers embed best practices across their organisation
Planning and heading business reviews which could be conducted both virtually and onsite
Plan and implement targeted campaigns to drive security awareness, user engagement, and measurable ROI
Proactively guide customers toward success by anticipating needs, identifying risks, and driving product adoption
Represent the voice of the customer internally by providing actionable feedback to influence product development
Cultivate advocacy by turning satisfied customers into brand champions, securing testimonials and case study opportunities.
Qualifications

You're customer-obsessed, with a strong focus on delivering measurable value and long-term success
You drive with empathy- understanding that success starts with people, and you're able to build trust-based relationships internally and externally
You're naturally curious, always asking questions to better understand your customers' goals and problems
You bring 2+ years of hands-on experience in Customer Success or another customer-facing, revenue-focused role

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