Job ID: 3085939 | Amazon.com Services LLCThis role is based out of an approved Amazon Corporate office location in Seattle, WA.Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. As a Customer Success Manager, you'll directly influence the success of major retail brands, impact millions of customer experiences, and play a crucial role in revolutionizing how businesses scale on the world's largest e-commerce platform.Join our dynamic team as a Customer Success Manager supporting strategic retail vendor partnerships at Amazon. In this role, you'll drive business growth, enhance vendor satisfaction, and improve customer experience through data-driven insights and collaborative relationship building. Working with a supportive team, you'll implement tactical plans, provide strategic guidance, and contribute to continuous improvement initiatives that create measurable impact for both vendors and customers.
Key job responsibilities

Partner with vendors to develop and execute strategic business plans across marketing, merchandising, and supply chain management
Analyze performance metrics and provide actionable recommendations to drive business growth and improve customer experience
Build and maintain collaborative relationships while serving as the primary point of contact for vendor needs
Guide vendors through Amazon's tools, policies, and growth opportunities while ensuring operational excellence
Contribute to process improvements and innovation initiatives that benefit the broader organization

A day in the life

Collaborate with cross-functional teams to resolve vendor inquiries and implement solutions
Review and analyze performance data to identify growth opportunities
Develop and present strategic recommendations to vendors
Participate in team meetings and knowledge-sharing sessions
Manage multiple projects while maintaining high service standards

About the team
We're a collaborative group of 6-10 Customer Success Managers who support each other's growth and success. Our team values innovation, continuous learning, and work-life balance. We regularly engage in team events and provide clear career advancement opportunities.
Basic Qualifications

Bachelor's Degree
Bilingual in Mandarin & English
3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills
Experience analyzing data and best practices to assess performance drivers
Data analysis experience including manipulating large datasets from complex systems and interpreting results
Experience developing and implementing strategies
Experience influencing stakeholders
Proficient in Excel
Time management, prioritization, and problem-solving skills
Strong written and verbal communication skills (English and Mandarin)
Experience rapidly adapting to change and dealing with ambiguity

Preferred Qualifications

Experience in retail, e-commerce, or technology industries
Project management experience
Proficiency in data visualization tools
Experience managing multiple stakeholder relationships
Background in process improvement or operational excellence

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52,400/year in our lowest geographic market up to $112,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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