30.000,00USD/yr - 50.000,00USD/anno
Customer Success Manager – EMEA
About FirstIgnite: FirstIgnite is a venture-backed startup accelerating research commercialization. Our AI-powered platform connects universities with leading corporations, startups, and investors to drive innovation partnerships. We work with institutions around the world to help bring groundbreaking technologies to market.
Role Overview
We’re seeking a proactive, multilingual Customer Success Manager (CSM) based in the EMEA region to support our growing base of university clients. In this position you’ll play a crucial role in onboarding, retaining, and growing relationships with some of the world’s top institutions. We would prefer someone who speaks Italian.
Responsibilities

Lead onboarding for new university clients and ensure a smooth handoff from sales
Deliver training, platform walkthroughs, and ongoing support tailored to client needs
Serve as the primary point of contact for your portfolio, driving engagement and satisfaction
Identify and support renewal and upsell opportunities in partnership with our sales team
Create documentation and playbooks to improve client experience in EMEA
Collect and share product feedback from users to inform roadmap decisions
Attend occasional on-site meetings or conferences (as needed)

Qualifications

Based in Europe with fluency in English and Italian with additional languages preferred
2–5 years of experience in customer success, account management, or client-facing support (preferably SaaS)
Comfortable working remotely in a fast-paced, startup environment
Strong communication, relationship-building, and problem-solving skills
Experience working with or selling into universities is a plus

Compensation & Benefits

Competitive salary aligned with local market expectations
Equity options in a high-growth, mission-driven company
Remote-first culture with flexible hours
Opportunity to help shape FirstIgnite’s customer success strategy in the region

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